[ESIP-all] Problems logging on to WebEx meetings

Arctur, David K david.arctur at utexas.edu
Thu Oct 22 13:15:52 EDT 2015

Having gone through this exercise, the instructions below leave out some information. It’s not like you’re removing the Webex app and Chrome extension and just running Webex from the browser.  The point is to scrub the system registry & Chrome of previous versions of the Webex app & extension, then reinstall the app and re-enable the Chrome extension which launches it, which all happens next time you try to start a webex session.

Or switch to another browser ;-)


On Oct 22, 2015, at 10:52 AM, Dan Keyes via ESIP-all <esip-all at lists.esipfed.org<mailto:esip-all at lists.esipfed.org>> wrote:

Hi All,
Some of you have been experiencing difficulties signing in to WebEx meetings lately, and we have uncovered the cause.
WebEx has announced that there is a problem using their software on a MAC, in conjunction with the newest release of Google Chrome. They have provided the workarounds listed below while they research and attempt to correct the problem.
This should only be an issue if you are using a MAC, running OSX 10.10.x, and you are using the latest version of Google Chrome. If this is you and you cannot get WebEx Meeting Center to start, then follow the solutions below, or just use Firefox or Safari which both seem to work fine.
Dan Keyes

Cisco WebEx reports:
"There is an Ongoing Service Outage for this Issue that MAC 10.10.x users on the new Chrome 45 browser hangs on Connecting when joining meeting.
The Engineering Team has suggested a few workarounds mentioned below for your reference.
Solution #1: 1. Uninstall the WebEx application by deleted the folder "user>library>application support>webex folder"
Solution #2: 1. Open the chrome extensions (Chrome->Windows-> extensions) 2. Remove Cisco WebEx Extension 1.0.1 3. Then try start the meeting again. "

Dan Keyes
Operations & Special Projects
Foundation for Earth Science
dankeyes at esipfed.org<mailto:dankeyes at esipfed.org>

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